Frequently Asked Questions
Is it true you don't charge for a call out?
We don't charge call out fees for
local domestic clients within a 10 mile radius from St
Albans. As we adopt a "no fix no fee" policy, customers
are even not charged for diagnosis. We charge by
completed jobs, not by hours spent.
In most of times, we can get into
the bottom of your boiler problem by first visit, and
explain the fault to you, and give a reasonable quote and timing for
coming back to fix it.
If we fixed your boiler by a
first visit, we normally charge you between £60 to £90 for labour, plus part or parts incurred.
We wish to make customers happy and
wish to be
employed to fix your boiler not only this time but possible in the future. We value the
trust from returning customers and recommendation and we
are getting more and more work from word
We charge for weekend and late
evening call outs. We also charge for London call out.
We also charge for a call out if
it is over 15 miles.
2. Do you
charge for call outs in London?
Yes, we do charge for call out in
London, at the moment it is £90.
We are often requested to be in London
for unusual domestic boiler repairs,
and also for commercial boiler repairs. The above fee is
for domestic clients.
3. Do you
have insurance to cover your work?
Yes, as a limited company, we
always have an insurance policy to cover our gas,
heating, plumbing and electrical work. Fortunately so
haven't used our insurance cover for any work carried
out by us.
long warranty you will give after a repair?
We give one year part and labour
warranty for the part or parts we replaced. For the rest
of the boilers we don't give any warranty.
is a typical fee after a successful boiler repair?
First we will always inform you
any chargeable service beforehand.
For one visit repair, typical
charge is between £60 to £90 for labour. The labour charge will
be from £110 to £140 for two visit repairs.
Rule of thumb, we charge around
60 pounds per hour, and we can't work for nothing.
We don't make any money on parts
6. Do you
always adopt a "No Fix No Fee" policy?
For most of boiler repairs, the
faulty problems are persistent, so we know which parts
are needed to replace. We will adopt a "No Fix No Fee"
Occasionally we come cross
intermittent problems, and diagnosis certainty can not
be 100% accurate. Particularly in such a case once we
are with a boiler but it is up and running again after
a break or cooling down period, so the problem isn't really
present to us. We will let you know of this uncertainty
in time, and it is up to
you to decide whether or not go ahead for a repair with some degree
If unluckily we fall into a
wrong diagnosis, we can’t refund you all the cost
incurred, but we will try to refund you the labour
you successfully repaired all the boilers attended?
No! We are still struggling on about
5% of boilers attended, ie, one in twenty boilers, for
various reasons - parts being obsolete, beyond economical
repair, intermittent problems and even wrong diagnosis etc.
Compared with fellow local
boiler installers, we are highly competent on boiler and
heating repairs. We earn money on most boiler repairs,
and don't mind for no earing on a few of them.
is your approach if I still have a problem after your
Most of cases, around 90% to 95%
in total, a boiler breakdown is caused by only one
fault, or one failed part. We fixed the problem, and you got a working
boiler again, job done!
But on some cases, customers are
indeed unlucky to have another problem followed. If the
second problem is re-related to our first fix, we will
treat it as a new repair, ie a chargeable service. We give warranty on the part
or fault we fixed, not for the rest of whole boiler.
boiler spare parts are so expensive?
On average a boiler is sold at
about £700 to an end user. The maximum profit figure by
its manufacturer is about £100 to £200. Quite a few boiler
manufacturers operate in such a way, make a cheap boiler
to entice people to buy poor quality, and then sell
parts for a fortune. For examples Halstead comes to mind, Biasi
spares are outrageous too, as are Ravenheat and Glow
There was a story I heard while
ago about someone pricing up a Ford in spares cost about
50 times as much as buying the car apparently. Buy a
car, don't drive it, break it, and flog the parts on
fleabay as genuine, unused parts for half price; you'll
still run a 2500% profit.
By the way, we don't add a make
up on boiler and heating spares.
10. Who do
you recommend to repair my boiler if you are not
Modern boilers are also
classified as electrical equipment, in reality boiler repair jobs are
not for traditional plumbers. But by law,
you have to be on Gas Safe register to work on boilers,
so many plumbers are messing around boiler repair jobs,
until you decide to go for a new boiler.
Ian Braithwaite from St Albans, 07837 064698,
another local gas engineer we are impressed on boiler
repairs. He was an electric technician before, and he
knows modern boilers well. Also he seems not interested
in boiler installation, so his opinions on boiler fault
finding are at least not biased.
do you hate an intermittent problem on a boiler?
If you have an intermittent
boiler lockout, ideally we wish to witness its
happening. Often a problem described by a customer could
be caused by a series of parts, so if you had a boiler
lockout yesterday, then after a couple of hour's cooling
down, the boiler may be working again while we are
in front of it, we couldn’t pinpoint the part which is
having an intermittent problem.
We do believe your boiler is
having a problem since it is your boiler and you are
familiar with it. But without witnessing the problem, it
is often difficulty to get into the bottom of the
problem. We don't charge for a call out to locals, and
we adopt a "No fix no fee" policy, so we sometimes don't
come out for an intermittent problem until it becomes
We also work for insurance
companies. For a boiler repair these insurance companies
don’t allow us to make more than two visits and to
fit more than one part for obvious reasons.
is a good place for me to ask plumbing
and heating questions?
It is at Plumbing and Central Heating
forum on www.DIYnot.com.
We, under user name as "hertsboilers", often participate on
answering questions along with other experienced gas
engineers across the country.